37ji Frequently Asked Questions

37ji accepts any valid Philippine government-issued photo ID for KYC verification, including: Philippine Passport, Driver's License, SSS ID, UMID, PhilSys National ID, and PRC ID. The document must be unexpired and clearly show your full name, date of birth, and photo. Blurry or cropped uploads will be rejected, so upload a clear, flat photo in good lighting.

No. 37ji strictly allows one account per person. Multi-accounting is a violation of the Terms and Conditions and can result in permanent suspension of all associated accounts along with forfeiture of all balances. If you have forgotten your login details, use the password reset function or contact 37ji support rather than registering a new account.

On the 37ji login page, click "Forgot Password" and enter the email address registered to your account. You will receive a password reset link via email within a few minutes. Click the link, set a new strong password, and log back in. If the email does not arrive, check your spam folder. For further help, contact [email protected].

Most 37ji KYC verifications are completed within 30 minutes during business hours. In some cases — particularly where additional documentation is requested — the process can take up to 24 hours. You will receive an email notification once your account is verified. Submitting clear, high-resolution ID photos significantly speeds up the process.

To close your 37ji account, contact [email protected] with your registered email address and a request for account closure. Any pending wagers will be settled per standard game rules, and your remaining verified balance will be returned to your registered payment method. If you are closing due to a gambling concern, 37ji's self-exclusion tool is a faster alternative available directly in Account Settings.

The minimum deposit at 37ji is ₱100 across all accepted payment methods, including GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, PESONet, and 7-Eleven. Some payment channels may display slightly higher minimums based on provider-side requirements. Current limits are always shown in the cashier section of your 37ji account before you confirm a transaction.

GCash withdrawals at 37ji are typically processed within 15 minutes of approval during normal operating conditions. Processing times may extend during peak hours, GCash scheduled maintenance windows, or when additional verification is required on your account. Ensure your GCash number matches the name on your 37ji account to avoid delays. 37ji does not charge withdrawal fees for GCash.

Yes, PayMaya (now Maya) is a fully supported payment method at 37ji for both deposits and withdrawals. The minimum deposit via PayMaya is ₱100. Deposits are credited to your 37ji wallet almost instantly. For withdrawals, PayMaya payouts are typically processed within 15–30 minutes. Your PayMaya account must be registered under your legal name matching your 37ji KYC details.

Log in to your 37ji account, navigate to the cashier or wallet section, select Withdraw, and choose BPI or BDO as your method. Enter your bank account number and the account name exactly as registered with the bank. 37ji processes bank transfer withdrawals on the same business day for requests submitted before the daily cut-off. Standard inter-bank processing then applies and funds typically arrive within a few hours.

37ji does not charge platform-side fees on deposits or withdrawals for standard transactions via GCash, PayMaya, InstaPay, and PESONet. Some bank channels may apply their own transfer fees on the provider side, which 37ji does not control. Always check the fee details displayed in the 37ji cashier before confirming a transaction, as these are refreshed in real time.

Yes, 37ji accepts cash deposits via 7-Eleven's Cliqq payment system. In your 37ji cashier, select 7-Eleven as your deposit method to generate a reference code. Present this code at any 7-Eleven Cliqq kiosk or to the cashier and pay in cash. Deposits are typically credited to your 37ji wallet within 15–30 minutes of payment confirmation. This option is great for players who prefer cash transactions.

37ji Casino offers a wide library of online slot games from leading providers including JILI, PG Soft, Pragmatic Play, and others. Popular titles include Fortune Ox, Prosperity Fortune Tree, and a range of classic and modern video slots with varied themes, paylines, and bonus features. All slots use certified Random Number Generators (RNGs) for fair, unpredictable outcomes on every spin.

Yes, 37ji Casino features a live casino section with real dealers streaming games in real time. Available live tables include baccarat, roulette, blackjack, and Filipino-favorite live dealer titles. Games are hosted by professional dealers and streamed in high definition. You can join a live table directly from your desktop or mobile browser — no additional software download required.

Absolutely. The 37ji Casino platform is fully optimized for mobile play via your smartphone browser — Android or iOS. No app download is required. Simply visit 37ji.club on your mobile browser, log in to your account, and all games, banking features, and account tools are available with the same functionality as the desktop version. The interface adjusts automatically to your screen size.

RTP (Return to Player) varies by slot title. 37ji publishes the verified RTP for every game in the game information panel — tap the info icon before or during gameplay to see it. Most JILI and Pragmatic Play slots on 37ji have RTPs ranging from 96% to 97.5%. Remember that RTP is a long-run statistical average across millions of spins, not a guarantee of results in any single session.

Yes, 37ji offers a sports betting section covering a wide range of local and international sports markets. Filipino-favorite events including PBA basketball, NBA, boxing, UFC, and football are available. Bet types include pre-match and in-play markets. All sports betting at 37ji is subject to the platform's Sports Betting Rules, accessible from the sports section of the site.

37ji Casino offers a welcome bonus for new players upon their first qualifying deposit. The specific welcome bonus details — including the match percentage, maximum bonus amount, and eligible games — are displayed on the 37ji promotions page at the time of your registration. New player bonuses are subject to wagering requirements that must be fulfilled before winnings can be withdrawn. Always review the full bonus terms before claiming.

A wagering requirement (also called a playthrough requirement) means you must bet a specified multiple of the bonus amount before the associated winnings become withdrawable. For example, a ₱1,000 bonus with a 20x wagering requirement requires ₱20,000 in total wagers to be placed before withdrawal is unlocked. 37ji displays the wagering requirement clearly on every bonus offer before you choose to claim it. Not all games contribute equally to wagering requirements.

No — bonus funds at 37ji are subject to wagering requirements that must be completed before any associated winnings can be withdrawn. Your real money balance (from deposits and cash winnings not linked to a bonus) can typically be withdrawn at any time subject to standard verification requirements. Bonus progress is shown in real time in your 37ji account wallet section so you can track how close you are to meeting the requirement.

37ji offers a loyalty program for regular players that rewards consistent gameplay with points, exclusive bonuses, cashback offers, and elevated account benefits. VIP tier details and current loyalty program terms are available in the Promotions section of your 37ji account. Active players are automatically evaluated for tier upgrades based on their play volume and account history.

Yes. 37ji Casino operates under a license issued by PAGCOR — the Philippine Amusement and Gaming Corporation, the government body that regulates all legal gaming operations in the Philippines. Operating under a PAGCOR license means 37ji is legally authorized to offer online casino games and sports betting to eligible Filipino players. License details are available on the 37ji About Us page.

The minimum legal age to gamble at 37ji Casino is 21 years old, as required by PAGCOR regulations and Philippine gaming law. All new accounts must pass mandatory KYC age verification using a valid government-issued ID before any deposit or gameplay is permitted. Accounts found to be operated by persons under 21 are immediately suspended and reported to PAGCOR. There are no exceptions to this rule.

To self-exclude from 37ji, log in to your account and navigate to Account Settings, then select the Responsible Gaming section. Choose your self-exclusion period — 3 months, 6 months, 1 year, or permanent. Self-exclusion takes effect immediately with no reversal option during the chosen period. All marketing communications are suspended for the duration. If you need help activating self-exclusion, contact [email protected] anytime.

37ji provides a full suite of responsible gaming tools available free in Account Settings: deposit limits (daily, weekly, monthly), loss limits, session time limits with auto-logout, reality check notifications, cooling-off periods (24 hours to 30 days), and self-exclusion (up to permanent). All limit reductions and self-exclusion requests take effect immediately. These tools are a mandatory part of 37ji's PAGCOR licensing conditions — not optional features. Learn more on our Responsible Gaming page.