Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the 37ji Casino website located at 37ji.club (the "Platform"), all associated services, games, promotions, and any other features made available by 37ji Casino ("37ji", "we", "us", "our") to registered users ("you", "the Player", "the User").

By completing registration on the Platform, making a deposit, or participating in any game or promotion offered by 37ji, you confirm that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated by reference into these Terms.

These Terms are effective from the date displayed above. Your continued use of the 37ji Platform following any amendment to these Terms constitutes your acceptance of those amendments. It is your responsibility to review these Terms periodically.

For the purposes of these Terms, the following definitions shall apply:

• "37ji" / "Platform" — the online gaming and sports betting platform operated at 37ji.club, including all games, services, and features available thereunder.
• "Account" — the registered personal account created by a Player on the Platform, which grants access to all 37ji services.
• "Player" / "User" / "you" — any individual who accesses, registers on, or uses the 37ji Platform.
• "PAGCOR" — the Philippine Amusement and Gaming Corporation, the regulatory authority responsible for licensing and supervising gaming operations in the Philippines.
• "Wallet" / "Account Balance" — the PHP-denominated balance held in a Player's 37ji Account, reflecting deposits, winnings, applied bonuses, and withdrawals.
• "Real Money Wager" — any bet placed using funds from a Player's Account Balance (as opposed to free play or demo modes).
• "Bonus Funds" — any promotional credits, free spins, or incentive amounts credited to an Account that are subject to separate wagering requirements prior to withdrawal.
• "Restricted Jurisdiction" — any territory, country, or region where online gambling is prohibited or where 37ji does not hold the requisite regulatory authorizations.
• "KYC" — Know Your Customer — the identity and age verification process mandated by PAGCOR and Philippine anti-money laundering regulations.
• "PHP" / "₱" — Philippine Peso, the primary currency of the 37ji Platform.

Access to and participation in the 37ji Platform is subject to strict eligibility requirements. By registering an Account, you represent and warrant that you satisfy all of the following conditions at all times:

1. You are at least 21 years of age. The minimum legal age for casino-style gambling in the Philippines, as mandated by PAGCOR, is 21 years. This requirement admits no exceptions.
2. You are a natural person (not a corporation, trust, partnership, or other non-individual entity).
3. You are accessing the Platform from a jurisdiction where online gambling is lawful and you hold any requisite personal authorizations to participate.
4. You are not a resident of, or accessing the Platform from, a Restricted Jurisdiction.
5. You are not currently subject to a self-exclusion order, whether imposed by 37ji, PAGCOR, or any other recognized gaming authority.
6. You are not an employee, contractor, officer, director, or immediate family member of an employee of 37ji Casino or any of its affiliated game suppliers, payment processors, or service providers, unless written authorization has been granted.
7. You are acting on your own behalf and not as an agent, representative, or nominee of any third party.

Age Verification Process

37ji employs mandatory KYC verification for all registered accounts. Prior to making any deposit, withdrawal, or placing any Real Money Wager, you will be required to submit a valid, unexpired Philippine government-issued identification document — including but not limited to a Philippine Passport, Driver's License, SSS ID, UMID, PhilSys National ID, or PRC ID.

37ji reserves the right to suspend account access, freeze wallet balances, and void any winnings in respect of any Account where eligibility cannot be verified or where false information has been provided during registration or the KYC process.

Each eligible individual may hold only one (1) Account on the 37ji Platform. The creation of multiple accounts by a single individual ("multi-accounting") is strictly prohibited and constitutes grounds for immediate suspension of all associated accounts and forfeiture of all balances therein.

Accuracy of Registration Information

You are required to provide accurate, complete, and truthful information during the Account registration process, including your full legal name as it appears on your government-issued ID, date of birth, contact email address, Philippine mobile phone number, and residential address. You are obligated to maintain the accuracy of this information and to promptly notify 37ji of any changes by contacting support.

Account Non-Transferability

Your 37ji Account is personal to you and may not be transferred, assigned, sold, gifted, or otherwise made available to any third party for any purpose. Use of your Account by another person — including family members — is a violation of these Terms and may result in Account suspension and forfeiture of balances.

Account Closure

You may request closure of your Account at any time by contacting 37ji customer support. Pending wagers at the time of closure will be settled in accordance with standard game rules. Any remaining verified Account Balance will be processed for withdrawal to your registered payment method, subject to applicable verification requirements.

You are solely responsible for maintaining the confidentiality and security of your 37ji Account login credentials, including your password and any two-factor authentication codes. You agree to:

• Select a strong, unique password not used on any other website or application;
• Enable two-factor authentication (2FA) via SMS or authenticator application;
• Never share your login credentials with any third party under any circumstances;
• Immediately notify 37ji if you suspect unauthorized access to your Account;
• Sign out of your Account at the end of each session, particularly when using shared or public devices;
• Verify that you are accessing the Platform at the correct URL (37ji.club) and that SSL encryption is active (padlock icon in the browser address bar).

37ji will never request your password via email, SMS, live chat, or telephone. Any communication requesting your password or full OTP should be treated as fraudulent. 37ji bears no liability for any losses arising from your failure to maintain account security or from your voluntary disclosure of credentials to any third party.

Accepted Payment Methods

37ji accepts deposits and processes withdrawals through the following Philippine payment channels: GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, PESONet, and 7-Eleven cash deposits. All transactions are denominated in Philippine Peso (PHP / ₱).

Minimum Transaction Amounts

The minimum deposit amount is ₱100. The minimum withdrawal amount is ₱100. Maximum transaction limits may apply depending on payment method and account verification status; current limits are displayed in the Account cashier section.

Withdrawal Processing

GCash and PayMaya withdrawals are typically processed within 15 minutes of an approved withdrawal request. Bank transfer withdrawals (BPI, BDO, Metrobank) are generally processed within the same business day. Processing times may vary due to payment provider maintenance windows, public holidays, or additional verification requirements.

37ji reserves the right to request additional identity or source-of-funds documentation before processing any withdrawal, in compliance with PAGCOR AML requirements and BSP guidelines. Withdrawal requests will not be processed to third-party accounts — funds must be returned to the same payment method used for the originating deposit wherever technically possible.

No Third-Party Payments

Deposits from third-party payment sources — i.e., GCash accounts, bank accounts, or payment channels not registered in your name — are strictly prohibited. Any funds received from a third-party source may be voided and returned, and the Account may be suspended pending investigation.

37ji offers various promotional incentives to eligible Players, including but not limited to deposit match bonuses, free spins, reload bonuses, and event-specific promotions. All bonuses and promotions are subject to specific terms that are published alongside each offer at the time of its availability.

General Bonus Conditions

• Bonus Funds are subject to wagering requirements that must be satisfied before any associated winnings may be withdrawn. The applicable wagering multiplier is disclosed in each promotion's specific terms.
• Only one active bonus may be held in a 37ji Account at a time, unless specific promotion terms state otherwise.
• Bonus Funds may only be used on eligible games as specified in the relevant promotion terms. Not all games contribute equally to wagering requirements.
• 37ji reserves the right to withdraw any bonus offer, alter its terms, or exclude specific players from eligibility at its reasonable discretion, consistent with regulatory requirements.
• Bonuses may not be combined unless promotion terms explicitly state that combination is permitted.
• Any attempt to abuse, circumvent, or exploit bonus terms — including but not limited to multi-accounting, wagering on all outcomes, or collusion — will result in bonus forfeiture, potential Account suspension, and recovery of any associated winnings.

37ji reserves the right to reclaim any bonus amount paid in error or in circumstances where the eligibility conditions were not met at the time of the bonus award.

All games made available on the 37ji Platform — including online slots, live casino games, bingo, and sports betting markets — are operated using independently certified Random Number Generators (RNGs) or live dealer systems. Game outcomes are determined by certified random processes that cannot be influenced by any party, including 37ji.

RTP Disclosure

Published Return-to-Player (RTP) percentages for all slot and casino games are verified by independent third-party testing laboratories. RTP figures are available in each game's information panel within the 37ji Platform.

System Errors and Malfunctions

In the event of a technical malfunction, game error, or system failure that affects the outcome or settlement of a wager, 37ji reserves the right to void the affected wager and return the staked amount to the Player's Account. Winnings generated as a result of a demonstrable system error are void and will not be paid. 37ji will use reasonable endeavors to identify and resolve technical issues promptly.

Sports Betting

Sports betting markets on the 37ji Platform are subject to their own supplementary rules governing event cancellation, postponement, result disputes, and in-play betting. These rules are available in the Sports Betting section of the Platform and form part of these Terms by reference.

The following conduct is strictly prohibited on the 37ji Platform. Engaging in any prohibited conduct may result in immediate Account suspension, forfeiture of all Account Balances, and referral to PAGCOR or law enforcement authorities as appropriate:

• Registering or operating more than one Account on the Platform;
• Providing false, misleading, or fraudulent information during registration or the KYC process;
• Using the Platform if under 21 years of age or otherwise ineligible under these Terms;
• Engaging in any form of collusion with other Players to manipulate game outcomes or betting markets;
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the Platform;
• Exploiting software bugs, errors, or vulnerabilities to gain an unfair advantage;
• Using the Platform for any money laundering, fraud, or other financial crime;
• Making deposits using stolen, fraudulently obtained, or unauthorized payment instruments;
• Engaging in chip-dumping, match-fixing, or any other form of sports or game manipulation;
• Attempting to reverse engineer, copy, distribute, or resell any component of the Platform;
• Harassing, threatening, or abusing 37ji staff, other players, or third-party service providers through the Platform's communication channels.

37ji Casino is committed to promoting responsible gaming across its entire player base. We recognize that gambling can present risks for some individuals, and we provide a suite of tools to help Players manage their gaming activity. Responsible gaming features available to all 37ji Account holders include:

• Deposit Limits: Daily, weekly, or monthly deposit caps configurable from the Account settings menu. Reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Session Time Reminders: Configurable notifications that alert you to the duration of your active gaming session at intervals you specify.
• Reality Check Notifications: Periodic on-screen prompts during extended sessions displaying session duration and net gaming position.
• Self-Exclusion: Voluntary exclusion periods of 7 days, 30 days, 90 days, or permanent self-exclusion available directly from Account settings. During exclusion, account access, deposits, and gameplay are suspended. Self-exclusion takes effect immediately.

If you believe your gambling has become problematic, we strongly encourage you to use the self-exclusion tool immediately and to seek professional support. 37ji staff are not permitted to override a Player's self-exclusion request or to offer incentives to a Player who has indicated a desire to self-exclude.

For further information on responsible gaming support available in the Philippines, please refer to our Responsible Gaming page.

All content on the 37ji Platform — including but not limited to software, source code, game content, graphics, logos, brand elements, text, databases, user interfaces, and audiovisual materials — is the exclusive property of 37ji Casino or its licensed content providers and is protected by Philippine and international intellectual property laws.

You are granted a limited, revocable, non-exclusive, non-transferable license to access and use the Platform solely for your personal, non-commercial entertainment purposes. This license does not permit you to copy, modify, distribute, sell, sublicense, reverse engineer, decompile, or create derivative works based on any Platform content or software.

Any unauthorized use of 37ji intellectual property may result in immediate Account suspension and may give rise to civil or criminal liability.

To the fullest extent permitted by applicable Philippine law:

• 37ji shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising out of or in connection with your use of the Platform, even if 37ji has been advised of the possibility of such damages.
• 37ji's total aggregate liability to you in respect of any single incident or series of related incidents shall not exceed the amount of your Account Balance at the time the liability arose.
• 37ji does not guarantee that the Platform will be available at all times, error-free, or free from interruptions. We reserve the right to suspend or restrict access to the Platform for maintenance, security, or regulatory compliance purposes without prior notice.
• 37ji is not liable for losses arising from your failure to comply with these Terms, including losses resulting from unauthorized Account access caused by your disclosure of login credentials.
• 37ji is not liable for any loss caused by internet connectivity failures, device malfunction, or third-party service outages beyond our reasonable control.

Nothing in these Terms excludes or limits 37ji's liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited under Philippine law.

37ji collects and processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations of the National Privacy Commission. The collection, use, storage, and disclosure of your personal data are governed by the 37ji Privacy Policy, which is incorporated into these Terms by reference.

By registering an Account and using the Platform, you consent to the processing of your personal data as described in the Privacy Policy, including for the purposes of identity verification (KYC), financial transaction processing, fraud prevention, regulatory compliance reporting, and, where applicable, marketing communications (which you may opt out of at any time).

For the full details of how your data is collected, used, and protected, and to understand your rights under Philippine data protection law, please review the 37ji Privacy Policy.

37ji reserves the right to amend, update, or replace these Terms at any time, including to reflect changes in PAGCOR regulatory requirements, applicable Philippine law, platform functionality, or business practice. Where material changes are made, 37ji will provide notice via the email address registered to your Account and/or by displaying a prominent notice on the Platform prior to the changes taking effect.

Your continued use of the Platform after the effective date of any amendment constitutes your unconditional acceptance of the revised Terms. If you do not accept an amendment, you must cease use of the Platform and may close your Account in accordance with Section 4 of these Terms. Account closure requests submitted within 14 days of a material amendment will be processed without any closure penalty.

These Terms are governed by and construed in accordance with the laws of the Republic of the Philippines, including the applicable regulations of PAGCOR and the National Privacy Commission.

Disputes Between Player and 37ji

In the event of any dispute arising out of or in connection with these Terms, your Account, or your use of the Platform, you agree to first contact 37ji Customer Support to seek an informal resolution. 37ji will use reasonable endeavors to resolve all complaints within 10 business days of receipt. Contact details are provided in Section 16 below.

Unresolved Disputes

If a dispute cannot be resolved informally, you may escalate the matter to PAGCOR's Player Dispute Resolution process, which provides regulatory mediation for complaints against PAGCOR-licensed operators. The existence of a PAGCOR escalation process is a mandatory feature of 37ji's operating license and reflects our commitment to fair treatment of all Players.

Jurisdiction

Any legal proceedings arising from disputes that cannot be resolved through the foregoing processes shall be subject to the exclusive jurisdiction of the courts of the Republic of the Philippines. You waive any objection to the jurisdiction or venue of such courts.

For questions, complaints, account issues, or any matter relating to these Terms, please contact 37ji Casino Customer Support through the following channel:

• Support Email: [email protected] (plain text — not a link)
• Support Hours: 24 hours a day, 7 days a week, 365 days a year
• Response Time: We aim to respond to all email inquiries within 24 hours
• Platform: 37ji.club

Please include your registered Account email address and a clear description of your query or complaint to ensure the fastest possible response. Do not include your full password in any support communication.