If gambling is causing you distress, financial harm, or affecting your relationships, please reach out immediately. 37ji's self-exclusion tool is available in your Account Settings at any time — no waiting period, no questions asked. You may also contact PAGCOR's responsible gaming team or the National Center for Mental Health (NCMH) crisis hotline at 1553.
37ji Casino believes gaming should be entertainment — something you enjoy within your means, on your terms, in full control. For the vast majority of our players across Manila, Cebu, Davao, and the provinces, that is exactly what it is. But we also know that for some people, gambling can become a problem. This page explains how 37ji helps you stay in control, what to do if things feel like they are getting out of hand, and the tools available to every 37ji account holder — free, instant, and no judgment attached.
PAGCOR regulations and Philippine gaming law set 21 as the minimum legal age for casino-style gambling. 37ji enforces this with mandatory government ID verification for every new account. No exceptions, ever.
At 37ji, we take responsible gaming seriously — not because PAGCOR requires it (though they do), but because we genuinely care about the wellbeing of the Filipino players who use our platform. The way we see it, a player who is gaming within their means and having a good time is a player we want to keep. A player who is chasing losses at 3 AM when they should be sleeping is someone who needs support, not another promotion.
Responsible gaming at 37ji is not a checkbox on a compliance form. It is a set of real, practical tools built into the platform that every player can access at any time from their Account Settings — no support ticket, no waiting period, no one trying to talk you out of it. If you want a deposit limit, you set it and it takes effect immediately. If you want to take a break or self-exclude permanently, that happens right then, right there.
We also recognize that gambling problems do not always look obvious from the outside. They can start gradually — spending a bit more than planned, chasing a loss here and there, borrowing money for one more session. That is why 37ji monitors gameplay patterns and, where our system identifies behavior that may indicate a problem, our team may reach out proactively to offer support. That is not surveillance — it is care.
PAGCOR Mandate: 37ji's responsible gaming framework is implemented in full compliance with PAGCOR's mandatory responsible gaming requirements. These are not optional add-ons — they are conditions of our operating license and enforceable obligations we take seriously.
Warning signs that may indicate a gambling problem:
Every one of these tools is available to every 37ji account holder, at no cost, directly from Account Settings — no support request required, no approval process, no delay.
Set a maximum deposit amount per day, week, or month. Once you hit your limit, 37ji will block further deposits for that period — no overrides, no exceptions. Reductions take effect immediately. Increases require a 24-hour cooling-off period to prevent impulsive changes.
Cap the maximum amount you can lose within a defined time window. When your net losses reach the limit you have set, your session automatically ends and betting is blocked until the period resets. A practical tool for keeping a bad run from turning into a serious problem.
Set a maximum session duration after which 37ji will automatically log you out. Time flies when gaming — a session limit ensures you do not spend four hours at the slots when you meant to play for one. You can also enable 15-minute reality check pop-ups that show your session time and net position.
Take a short break from gaming without permanently closing your account. Choose a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During this period, you cannot log in to the gaming sections of the Platform. Your account, balance, and settings are preserved, and you can return after the period ends.
The strongest tool available. Self-exclusion locks your 37ji account for a defined period — 3 months, 6 months, 1 year — or permanently. It takes effect immediately, with no reversal option during the exclusion period. Marketing communications are suspended. 37ji will not contact you with promotional offers while excluded. This is the right tool if you feel your gambling is out of control.
You can close your 37ji account at any time by contacting our support team. Pending wagers are settled per standard game rules. Your remaining verified balance is returned to your registered payment method. If you are closing your account due to a gambling concern, please also consider enabling self-exclusion across PAGCOR-licensed platforms.
All responsible gaming tools are accessible directly from your Account Settings — no support ticket required. Here is how to get there:
Beyond the self-service tools, 37ji has built responsible gaming into the fabric of how the platform operates.
Every new 37ji account requires submission of a valid Philippine government-issued ID before any deposit or wager is permitted. This is not optional — it is a PAGCOR condition that 37ji enforces without exception. No ID, no play. Age verification protects young Filipinos from gambling harm before it can start.
When you self-exclude on 37ji, we permanently stop all promotional communications to your account for the duration of the exclusion. No bonus emails, no reload offers, no special event invitations. We will not try to lure you back. If you are taking a break, that break is respected completely.
37ji's platform monitors for behavioral patterns that may indicate problem gambling — extended sessions, rapid bet escalation, chasing behavior. Where our system flags a concern, our responsible gaming team may reach out proactively to check in. This is an opt-out process — players who prefer no contact can note that preference in Account Settings.
If you tell 37ji support that you have a gambling concern, you will not be pressured, offered incentives to stay, or made to feel embarrassed. Our support team is trained to respond to responsible gaming conversations with empathy, to assist with tool setup, and to provide relevant referral information without judgment.
37ji operates under a PAGCOR license that includes mandatory responsible gaming obligations. These are not aspirational policies — they are legally binding conditions that PAGCOR monitors and audits. Filipino players using 37ji have regulatory recourse through PAGCOR if they feel responsible gaming obligations have not been met.
We believe informed players make safer decisions. Every slot game on 37ji shows its published RTP in the game info panel. Every bonus displays its wagering requirements before you claim it. And this Responsible Gaming page is kept current, detailed, and genuinely useful — not just a regulatory fig leaf buried in the footer.
These questions are adapted from the Problem Gambling Severity Index (PGSI), one of the most widely used screening tools for problem gambling internationally. They are not a clinical diagnosis — but they can help you honestly assess where things stand.
Answer honestly, even if the answers are uncomfortable. The point is not to pass a test — the point is to get an honest picture of your relationship with gambling.
If you answer "sometimes," "most of the time," or "always" to any of the questions below, we strongly encourage you to use 37ji's self-exclusion tool and to reach out for professional support.
37ji Support: Contact our responsible gaming team at [email protected]. State "Responsible Gaming" in your subject line and we will prioritize your message.
For each question, honestly consider whether this applies to you: Never / Sometimes / Most of the time / Always
1. Have you bet more money than you could really afford to lose?
2. Have you needed to gamble with larger amounts of money to get the same feeling of excitement?
3. When you gambled, did you go back another day to try to win back the money you lost?
4. Have you borrowed money or sold anything to get money to gamble?
5. Have you felt that you might have a problem with gambling?
6. Has gambling caused you any health problems, including stress or anxiety?
7. Have people criticized your betting or told you that you had a gambling problem, regardless of whether or not you thought it was true?
8. Has your gambling caused any financial problems for you or your household?
9. Have you felt guilty about the way you gamble or what happens when you gamble?
10. Have you hidden your gambling activity from people who are important to you — family, asawa, parents, or close friends?
How to interpret your answers: If you answered "sometimes," "most of the time," or "always" to 1–2 questions, you may be a low-risk player who would benefit from setting some basic limits. For 3–7 questions, consider a cooling-off period and speaking with a support organization. If you answered positively to 8 or more questions, please self-exclude immediately and seek professional support — this is a serious concern.
The minimum age for casino-style gambling in the Philippines is 21 years old — mandated by PAGCOR and written into Philippine gaming law. 37ji enforces this requirement absolutely. There are no workarounds, no leniency for "mature" teenagers, and no flexibility on this point.
Young people's brains are still developing until their mid-twenties, making them significantly more susceptible to developing compulsive behaviors — including problem gambling. The 21+ requirement exists to protect young Filipinos from harm before it starts. Every 37ji account must be verified with a valid Philippine government-issued ID before any deposit is permitted, specifically to enforce this age threshold.
If 37ji discovers that an account is being operated by or for a person under 21 years old, the account is immediately suspended, all balances are frozen, and the matter is reported to PAGCOR. No winnings generated on an underage account will ever be paid. This is a firm policy with no exceptions.
Parents and guardians: If you believe a person under 21 is using your account or has created their own 37ji account, contact us immediately at [email protected]. We will act without delay. Protecting minors from gambling harm is one of 37ji's most important obligations — and one we take more seriously than any commercial consideration.
PAGCOR — the Philippine Amusement and Gaming Corporation — operates the national responsible gaming program for all regulated gaming in the Philippines. Their program includes:
You can contact PAGCOR about responsible gaming concerns through their official government channels. PAGCOR's details are published on the Philippine government's official website.
If you or someone you know is struggling with problem gambling, please reach out. Professional help is available in the Philippines and people recover from gambling disorders every day. Reaching out is a sign of strength, not weakness.
The NCMH provides mental health support including crisis intervention for Filipinos experiencing mental health challenges, including those related to gambling addiction. Their 24/7 crisis hotline is 1553 (call or text from any Philippine network). No appointment needed for crisis calls.
Gamblers Anonymous (GA) is a fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling disorder. GA meetings are available in Metro Manila, Cebu, and other major Philippine cities — free of charge and entirely confidential.
Contact 37ji's dedicated responsible gaming team any time by emailing [email protected] with "Responsible Gaming" in the subject line. Our team is trained to assist with tool setup, account cooling-off, self-exclusion, and to provide referral information — 24 hours a day, 7 days a week, without judgment.
A note from 37ji: We understand that talking about gambling problems can feel embarrassing or difficult, especially in Filipino culture where gambling is often a social or family activity. There is no shame in needing support. Many thousands of Filipinos have recovered from problem gambling with the right help. If you are in that situation, please take the first step — contact us, contact NCMH, or walk into a GA meeting. 37ji will support your recovery in any way we can from our side, including immediate account closure, balance return, and self-exclusion coordination.
Set your limits before you start. Play within your means. Stop when it stops being fun. That is responsible gaming — and it is how 37ji is designed to be enjoyed. Welcome back, if you are ready. 21+ only.
Remember: Gambling should be entertainment. Never gamble more than you can afford to lose. If you need to stop, use 37ji's self-exclusion tool in Account Settings right now.